Refund policy
We are proud to offer a 24-month limited warranty.
This warranty covers any defects in materials or workmanship under normal use during the warranty period.
To make a claim under this warranty, please provide proof of purchase and photographs of the issue to our customer service team. If we determine that the issue is covered by this warranty, we will replace the product at no charge.
This warranty does not cover damages caused by abuse, improper care, or accidental damage. The warranty also does not cover normal wear and tear, such as scratches, scuffs, mishaping, or fading.
Cutting the leather too short is not covered and you'll just have to find a skinny recipient and get yourself a new leather, so ensure to take care and follow instructions on how to cut the belt to the perfect length.
The buckles are high quality nickel and zinc alloy, check for allergies before purchasing.
Refunds are not given for change of mind. Any postage costs will be incurred by the purchaser.
If you are located in the European Economic Area (EEA), you have the right to access, correct, or delete your personal data. We collect and process your data in accordance with GDPR
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@jackoz.com. Please note that returns will need to be sent to the following address:
Jack Products,
8 Phoenix Cres,
Port Macquarie,
NSW, 2444.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store@jackoz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@jackoz.com.
Customers in the European Economic Area have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason, and receive a full refund
For more information or to make a claim under this warranty, please contact us via email store@jackoz.com.